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S.P. Madrid Corporation Pioneers Industry First with Dual ISO 9001 and ISO 27001 Compliance Framework

Tech-enabled enterprise recovery firm becomes the sole player in the Philippine collections sector to align operations with twin global standards for Quality and Information Security.

MANILA, PHILIPPINES - S.P. Madrid, the country's leading innovator in enterprise debt collection and legal outsourcing, has officially initiated its transition toward dual certification for ISO 9001 (Quality Management Systems) and ISO/IEC 27001 (Information Security Management Systems). This strategic move establishes S.P. Madrid as the first and only debt collection firm in the Philippines to pursue this rigorous combined framework.

In a sector heavily reliant on trust, data integrity, and strict compliance, S.P. Madrid is intentionally shifting the industry paradigm. By embedding these international standards into its core infrastructure, the firm offers tier-1 financial institutions and universal banks an unprecedented level of operational security and service excellence.

Institutionalizing Ethical Excellence and Data Security

The dual-framework implementation addresses the two most critical vectors of modern enterprise recovery:

• ISO 9001 (QMS) - Operational Quality: Standardizes workflows across call, field, and legal collection divisions. This ensures consistent, dignified, and highly ethical customer interactions that protect the brand equity of S.P. Madrid's corporate clients.
• ISO/IEC 27001 (ISMS) - Ironclad Data Governance: Fortifies the firm's proprietary digital ecosystem against evolving cyber threats. It ensures that sensitive financial data and personally identifiable information (PII) are managed under a world-class risk management blueprint.

"Our brand partners trust us with their two most valuable assets: their customers and their data. In today's regulatory environment, standard compliance isn't enough. By building our operations on the bedrock of international standards, we are drawing a line in the sand and redefining what professional, tech-enabled enterprise recovery looks like in the region. This way we expect to give our clients the confidence to issue loans to Filipinos knowing that they are backed by highly compliant collection partners such as us. This is our company's way of doing our part in supporting the credit ecosystem and, as a result, nation building."

Atty. Simeon P. Madrid, President of S.P. Madrid

Eliminating Third-Party Risk for Banking and Financial Institution Partners

As major banks and financial institutions face tightening regulatory pressures from central authorities, vendor risk management has become a critical bottleneck. S.P. Madrid's dual-compliance strategy directly mitigates these third-party risks, offering institutional clients several distinct advantages:

• Guaranteed Data Privacy: Strict, systemic alignment with national and global data protection mandates, backed by certified information security controls.
• Seamless Audit Readiness: Drastically reduces vendor onboarding friction for enterprise clients through continuous internal and external validation.
• Resilient Business Continuity: Advanced risk assessment protocols designed to ensure uninterrupted recovery operations during systemic or environmental disruptions.

By combining its robust tech stack, driven by data analytics and machine learning, with international compliance benchmarks, S.P. Madrid cements its position as the premier strategic ally for organizations demanding high-yield recovery without legal or reputational compromises.

Assisting S.P. Madrid in this endeavor, is technology and management consulting firm Legion Tech Corporation represented by its Managing Director Juan Valenzuela III, and Principal Consultant Richard O. Regalado. The Consulting team is supported by consultants and auditors with various certifications, qualification and experience in quality, information security and business continuity.

About S.P. Madrid Corporation

S.P. Madrid is a tech-enabled, human-powered enterprise debt collection agency specializing in ethical call, field, and legal collections. With over 20 years of industry leadership and a highly skilled workforce operating across the Philippines, Singapore, and the UAE, S.P. Madrid delivers seamless, borderless recovery solutions for major universal banks, digital lenders, and multinational corporations.

S.P. Madrid Corporation: Your trusted enterprise debt collection service provider